IT Support
What is on the IT Support course?
Our IT Technical Support course provides a strong foundation of technical knowledge to help learners pursue a career in IT and secure a role in IT Technical Support.
During the course you’ll cover topics including hardware support, software installation and configuration, networks, and data access and management.
The course also includes a range of vital personal development sessions to further set you up for a career in IT.
For more information on the course and what topics will be covered, please click the button below.
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What qualification will I get?
Once you’ve completed the IT Support course, you’ll receive a Level 3 qualification in IT Support. This is equivalent to an A level or and advanced apprenticeship, and gives you a strong foundation of knowledge to begin a career in IT Support or go on to a higher level course.
How is the IT Support course assessed?
Throughout the IT Support course your progress will be assessed by your tutor, who will use those assessments to monitor your learning. There will also be tests to check your progress and understanding.
Our experienced tutors will guide you through the learning and assessments closely so you have the best learning experience.
What can I do after this course?
IT Support roles are a great starting point for anyone wanting to get into a career in IT and there are lots of paths into other areas of IT. The IT Support course equips you with the skills to find employment in IT teams.
Here are just a few IT Support roles you might think about:
- IT Support Specialist
- Helpdesk Technician
- Field Technician
- Tier I Support Specialist
- Desktop Support Specialist
- Associate Network Engineer
- Systems Support Technician
- Junior Systems Administrator
With the Level 3 certificate in IT Support that you’ll receive from successfully completing this course, you’ll be in a good position for an entry-level role.
You can also explore further learning in IT Support with the fundamentals skills you’ll gain in this course.
Where does the IT Support course take place?
The course will be taught fully online with face-to-face classes with our experienced tutors, so you can complete the course from the comfort of your own home. The exam will also be taken online.
Because the course is online, you’ll need access to a computer and a reliable internet connection to take part. Our online courses are easy to get started with and support interactive learning, so you can engage with tutors in real-time.
How long does the IT Support course take?
The course takes place over 12 days with the 12 days spread out over 6 weeks.
Your course will run on the same 2 days every week for 6 weeks so you can fit the lessons easily into your schedule.
How much does the IT Support course cost?
This course won’t cost you a thing, fully-funded by the UK Government’s Free Courses for Jobs scheme.
There are some eligibility requirements to take part in the course:
- You need to be aged 19 or over.
- If you’re between 19 and 23 years old, you’ll need another Level 3 qualification. (For example, 2 A Levels, 4 AS Levels, NVQ Level 3, or equivalent)
- Either unemployed or employed and earning under £25,000 a year.
- Reside full-time in the UK with the right to work.
- Undergo initial assessments in English and Maths (BKSB Assessment).
Get in touch
Please use the form below to submit any enquiries about this course.