ITIL 4 Foundation
What is on this ITIL 4 Foundation course?
This course introduces learners to the framework of ITIL 4, covering its key concepts, practices, and how they support effective IT service management. Topics include the Service Value System (SVS), the Four Dimensions of Service Management, guiding principles, the Service Value Chain activities, and important practices required at a Foundation level.
What's on this page?
What qualification will I get?
You will gain the IT Specialist – Python certification from Certiport, part of Pearson VUE. This internationally recognised qualification confirms your understanding of Python programming and demonstrates your readiness for entry-level coding roles.
How is the ITIL 4 Foundation course assessed?
Assessment is via a closed-book, multiple-choice exam consisting of 40 questions to be completed in 60 minutes. A minimum pass mark of 26/40 (65%) is required. Non-native English speakers may receive up to 25% extra time.
Overview
Duration: Self-paced
Certification: ITIL 4 Foundation
Price: £1100
Build a solid foundation in IT service management principles with ITIL 4 Foundation – the globally recognised certification that equips you to support value-led, efficient and effective IT delivery.
What modules will be on the ITIL 4 Foundation course?
1. Key Concepts of Service Management
Understand the definition of a service, stakeholder, outcome, output, utility, warranty, value, and risk
Recognise the purpose and value of adopting ITIL best practices
2. The ITIL Service Value System (SVS) and Four Dimensions
Learn how components like governance, continuous improvement, and the value chain networks support value creation
Explore the Four Dimensions: organisations and people, information and technology, partners and suppliers, and value streams and processes
3. The ITIL Service Value Chain
Understand the six value chain activities: plan, improve, engage, design and transition, obtain/build, and deliver and support
Learn how these activities integrate to create consistent value delivery
4. ITIL Guiding Principles
Apply the seven guiding principles that underpin ITIL 4: focus on value, start where you are, iterate with feedback, collaborate, think holistically, simplify, and automate when appropriate
5. Selected ITIL Practices (15 core practices)
Gain working knowledge of key practices such as Change Enablement, Incident Management, Problem Management, Service Desk, Service Request Management, Continual Improvement, Service Level Management, and others
These practices represent those most frequently assessed at Foundation level
Where does the ITIL 4 Foundation course take place?
The course is delivered online, typically using official PeopleCert training materials, e‑learning modules, interactive quizzes, and mock exam simulations. Study flexibly with tutor support where needed, and access practice exams included with your exam voucher.
Who is this course for?
This course is suitable for anyone working in or entering IT service management, IT support roles, or operational environments. No prior ITIL experience is needed. It is particularly useful for IT professionals, project managers, and business leaders seeking a comprehensive understanding of IT service delivery.
FAQ
Self-led courses can begin as soon as learners receive their account information. This information will be emailed to learners with 48 hours of
You can sign up as many candidates as you like, we will just need some basic information for each learner.
The price for access to the learning materials and the certification email is £1100.
Book this Course
Self-led Course
Self-led courses give learners the materials they need pass the ITIL 4 Foundation certification exam, and puts learners in control of their own learning.
- Comprehensive learning materials, designed to be easy to understand and learn.
- Learn at your own pace and in your own way.
- Includes an exam voucher for learners to tackle the ITIL 4 Foundation exam when they are ready.
Speak to an Advisor
Our specialist advisors are on hand to answer any questions you may have regarding your next qualification. Simply complete the below form and a member of the team will get back to you very soon.