Information, Advice & Guidance (IAG)

Impartial, learner-focused support

Information, Advice & Guidance (IAG)

IAG is a critical strategy for Portland Training. It defines what we do, why we do it and how we do it. Our approach to IAG is not just about talking the talk but also walking the walk, we embed it into every part of our organisation – from how we work with our learners, to how we engage with stakeholders, to the way we design our offerings.

IAG is integral to Portland Training’s vision & values and we are proud to be Matrix accredited to highlight our ongoing commitment to IAG. 


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Why do we use IAG?

There are many reasons why we use IAG in our work with learners. IAG helps us to get a clear understanding of our learners’ goals and objectives. By asking questions and probing deeper, IAG allows us to really understand what it is that our learners want to achieve. IAG also provides a framework for structuring our impartial advice and recommendations. This ensures that we always keep our learner’s goals at the forefront of our minds and that we provide them with coherent and actionable advice. This helps us to build trust with our learners. Our learners know that we have their best interests at heart and that our advice is impartial so we’re not just trying to sell them something.

IAG also saves our learners time and money. By helping them to focus on their goals and identify the most efficient path to achieve them, IAG can help our learners avoid costly mistakes or wasted effort.

Ultimately, at Portland Training, IAG is all about empowering people to reach their full potential. It’s an essential part of our forward-thinking organisation and one that can bring numerous benefits – both tangible and intangible.

You can find out more about Portland Training’s IAG by clicking here>

If you have any questions regarding Portland Training’s IAG provision, or if you need help with your own work journey or any information on the support we can offer you, please contact us on the below form and a member of the team will get back to you.