Enrolment Officer (Sheffield)

About Portland Training

Portland Training are a leading provider of high-quality training programmes that cover a wide range of areas, including construction, FLT, warehousing & employability. Our dedication and commitment to our learners is part of everything we do. All our employees strive to be the BEST, which is reflected in the values we all live and breathe every day; Believe, Encourage, Support and Together.

Our workforce is diverse, and we foster a culture of inclusivity, positivity, and collaborative ways of thinking. We are proud to say we have been awarded an Investors in People Gold Award and are an Ofsted Good Provider, which highlights our passion and commitment to be the best and sets us apart from the crowd. We are a forward-thinking company which is going through a significant period of growth. We know our success starts with our employees and we reward them accordingly. We offer industry-leading career progression, ongoing development & training, great salary packages and benefits, all within a supportive, friendly, and fun atmosphere.

If you are passionate about helping others achieve their full potential, would like to work in a forward-thinking organisation that really values their employees and offers industry-leading benefits, we would love to hear from you.

Please read the below overview of the role to see if it interests you. If you would like to apply, please use the form at the bottom of the page.

About the Role

Enrolment Officer (Sheffield)

Responsible to: Enrolment & Engagement Manager

Purpose of Job:

To provide comprehensive engagement to all learners through effect information, advice, guidance . Ensuring we meet the needs of the learners at all times, ensuring eligibility and suitability for enrolment. Conducting enrolments in a professional, clear and concise manner whilst upholding the culture of Portland Training.

Key Duties and Responsibilities                 

  • Providing an excellent level of customer service.
  • To contact and develop a rapport with new and existing learners.
  • Attending stakeholder drop ins, job fairs and other marketing events.
  • Conducting initial assessments with learners.
  • Accurately completing all enrolment and exit paperwork with learners to a quality standard.
  • Providing effective CEIAG to the new learner as appropriate.
  • Manage your own diary efficiently.
  • Generate new referrals through promoting Portland Training’s provision.
  • Achieve monthly individual and team targets for enrolments and course attendance.
  • Reporting progress data and figures on a weekly basis to the Enrolment & Engagement Manager and Senior Management Team.
  • Undertake training where appropriate.
  • Update and maintain learner records including paper and electronic files.
  • Travel across national delivery sites and based at Head Office in Sheffield.

Skills Required

  • Experience of working within the sector or a similar environment
  • An understanding of challenges faced by the unemployed
  • Demonstrate confidence, tenacity and ability to work on own initiative
  • Excellent communication and time management skills
  • Good organisational skills with an ability to prioritise work-load and meet deadlines
  • Basic understanding of Microsoft packages with a focus on Word and Excel
  • Desire to learn, progress and build a career in the training industry
  • Driving licence, own car and business insurance


  • A good standard of Maths and English
  • IAG qualification desirable


£22,000 – £24,000

Portland Training is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Any offer of employment will be subject to receipt of a satisfactory DBS disclosure at an appropriate level.

If you have any specific requirements or require assistance or reasonable adjustments to be made for you during the selection or application process due to disability or a long-term health condition, we will do our best to assist you.

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