Enrolment Officer (Sheffield)
Responsible to: Enrolment & Engagement Manager
Purpose of Job:
To provide comprehensive engagement to all learners through effect information, advice, guidance . Ensuring we meet the needs of the learners at all times, ensuring eligibility and suitability for enrolment. Conducting enrolments in a professional, clear and concise manner whilst upholding the culture of Portland Training.
Key Duties and Responsibilities
- Providing an excellent level of customer service.
- To contact and develop a rapport with new and existing learners.
- Attending stakeholder drop ins, job fairs and other marketing events.
- Conducting initial assessments with learners.
- Accurately completing all enrolment and exit paperwork with learners to a quality standard.
- Providing effective CEIAG to the new learner as appropriate.
- Manage your own diary efficiently.
- Generate new referrals through promoting Portland Training’s provision.
- Achieve monthly individual and team targets for enrolments and course attendance.
- Reporting progress data and figures on a weekly basis to the Enrolment & Engagement Manager and Senior Management Team.
- Undertake training where appropriate.
- Update and maintain learner records including paper and electronic files.
- Travel across national delivery sites and based at Head Office in Sheffield.
Skills Required
- Experience of working within the sector or a similar environment
- An understanding of challenges faced by the unemployed
- Demonstrate confidence, tenacity and ability to work on own initiative
- Excellent communication and time management skills
- Good organisational skills with an ability to prioritise work-load and meet deadlines
- Basic understanding of Microsoft packages with a focus on Word and Excel
- Desire to learn, progress and build a career in the training industry
- Driving licence, own car and business insurance
Qualifications
- A good standard of Maths and English
- IAG qualification desirable
Salary
£22,000 – £24,000
Portland Training is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Any offer of employment will be subject to receipt of a satisfactory DBS disclosure at an appropriate level.
If you have any specific requirements or require assistance or reasonable adjustments to be made for you during the selection or application process due to disability or a long-term health condition, we will do our best to assist you.